Policies For The Unspoken Boundaries Workshops

Cancellation Policy

Pre-registration for all workshops is required. If you are unable to take the workshop you are registered for, then you have one more opportunity to take the workshop. You can take the next available workshop, with permission. If you are unable to take the next workshop in the same geographic area, then you will forfeit your fee.

Cancelations by registrants more than two weeks prior to the workshop, will be refunded minus an administrative fee. If a workshop is canceled by Merle Yost, then you will either receive a credit for the next one, or receive a full refund.

Registration Policy

Event registration must be paid online except with prior approval. Registration dates and fees may vary and are subject to change without notice. Event discounts prices and discount periods may or may not be offered. Event registration is deemed complete during the registration period in which registration payment is received. Incomplete or unpaid registration will be cancelled and removed at the end of each registration period.

Refund Policy

Cancellations received more than 7 days prior to an event may be subject to an administrative fee to cover costs of the initial transaction. No shows, failure to attend, and cancellations 7 or fewer days prior to an event for any reason are non-refundable, including registrations received fewer than 7 days prior to an event. No credit, refunds, or price adjustments will be given for typographical advertisement errors. A $25 fee in addition to the registration fee will be charged for insufficient funds, denied credit cards, or charge-backs. In the event of a late cancellation or no show, taking the workshop at a later date will be offered one time. Further cancellations will result in a lose of the fee and another fee will be required to take the course. By registering for the event, you agree to the terms of the Refund Policy.

Grievance Policy

 Merle Yost is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. He will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of Merle Yost.

While Merle Yost goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the Program Committee which will require intervention and/or action on the part of the Program Committee. This procedural description serves as a guideline for handling such grievances.

When a participant, files a grievance and expects action on the complaint, the following actions will be taken.

The participants will be asked to put their concerns in writing.

If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. Abby Neuberg (abby@counselorsf.com) will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.

If the grievance concerns a workshop or training offering, itsā€™ content, level of presentation, or the facilities in which the workshop was offered, these concerns will be address by:

a. attempt to move the participant to another workshop or

b. provide a credit for the workshop or

c. provide a partial or full refund of the workshop fee.

Actions 3b and 3c will require a written note, documenting the grievance, for record keeping purposes.